Shipping and returns

Made for you

Every Rega album (a printed photo book) is made to order from your own content. So you cannot cancel or return it for a change of mind once production has started. This follows the custom-made goods exception in Israeli consumer law and, for EU customers, Art. 16(c) of the EU Consumer Rights Directive. It does not affect your rights if the album is faulty or not as ordered.

Cancelling before production

You can cancel while the order page shows Cancel order. That button disappears when we send the album to print Business details are provided with your order confirmation · [email protected]. We refund everything you paid, to the original payment method, within 14 days .

Free reprint for a faulty album

If your album arrives damaged, with a production fault, or not as ordered, we reprint it and ship it again at no cost, to the same address with the same shipping method. This includes, for example:

If a reprint is not possible, or the reprint is faulty too, we refund you in full for the affected item. You can also ask for a refund instead of a reprint. Business details are provided with your order confirmation · [email protected]

• damage in transit (crushed, torn, wet);
• print faults: colours far from the preview, smudges, streaks, content cut off that was inside the safe area in the preview;
• binding faults: loose or missing pages, pages out of order;
• a wrong item (an album that isn't yours) or a missing item.

How to report

Please report within 30 days of delivery Business details are provided with your order confirmation · [email protected], so we can claim from the print lab and fix it fast. Open the order and select Report a problem, or email [email protected] with your order number. Include the problem type, up to 5 clear photos (the whole album, the defect close up, and for transit damage the outer package and label) and a short description. Keep the album and packaging until we close the case. We reply within 1 business day. We usually don't need the album back.

Found a hidden fault later? Tell us anyway. Your legal rights do not end after 30 days.

Not covered

(unless the law says otherwise):

• content you approved in the preview: typos, names, dates, captions, photo choice and order, layout;
• low-resolution or blurry source photos, especially after an editor warning;
• small colour and trim differences between screen and paper, within normal print tolerance;
• damage after delivery or from use;
• a wrong or incomplete address you entered, or a parcel refused or not collected. We'll help, but a resend may cost shipping [DECISION];
• delays caused by carriers or customs (we will still help you track it).

Import VAT and duties

Albums are printed abroad Business details are provided with your order confirmation · [email protected] and shipped to you .

Rega does not refund import charges when you refuse a parcel [DECISION/LEGAL]. If we reprint a faulty album, we cover any import charges on the reprint [DECISION].

• If DAP: the price you pay us does not include import VAT, customs duty or carrier handling fees. Where the shipment is above the personal import threshold Business details are provided with your order confirmation · [email protected], the carrier may charge you on delivery. When online payment is available, checkout will show this before you pay. In the pilot there is no online payment, so we tell you in the order confirmation email, before you pay.
• If DDP: the price includes all import charges. You pay nothing on delivery.

Your rights

This policy does not limit rights you have under the law, including Israeli consumer and sale law and, for EU customers, the legal guarantee of conformity.

Contact

Business details are provided with your order confirmation · [email protected], company no. , , , [email protected].